FAQs

Below you’ll find answers to the questions I’m asked the most about professional pet sitting, cat sitting, bird sitting, and care for small mammals in the Hagerstown area. If your question isn’t addressed here feel free to contact me.

How much is pet sitting in Hagerstown?

Rates start at $30 for a 30-minute visit and will depend on the length of the visits.

Do you board pets?

No, Mid Maryland Pet Sitting does not offer standard boarding services. However, there are times when boarding could be an option such as with small pets (guinea pigs, hamsters, etc.) or in the event of an emergency when a pet may need round the clock care and monitoring.

How are visits scheduled?

Visits are done between 7 a.m. and 7 p.m. I don’t promise an exact arrival time since pet needs and traffic can cause delays. But for pets that need medication, I do guarantee a specific window, for example a cat that needs medication given between 5 and 6 p.m.

What happens in the event of severe weather?

I make my rounds as soon as it’s safe to travel in the event of extremely bad weather or a natural disaster. My contract gives me the discretion to use my best judgment in caring for your pets when conditions are unsafe, and clients agree not to hold me liable for decisions made under those circumstances.

Are you insured?

Yes, I carry professional liability insurance through my membership with Pet Sitters International, active for every scheduled visit. This coverage protects you and your pet in the rare event something goes wrong while I’m in your home, so you’re getting real protection, not just a promise.

Can I schedule every-other-day cat visits?

No. At least one visit per day is required for cats. This is for the health and safety of your cat, and for insurance purposes. I will not make exceptions.

Will you care for my pets without a consultation?

No, I require a free consultation before agreeing to care for your pets. This gives us the chance to meet, make sure we’re a good fit and to go over your pet’s routine and any special needs.

What happens in the event of an emergency?

My first priority in an emergency is your pet’s health and safety, which could mean immediate transport to a vet or emergency clinic. My second priority is to contact you to let you know what’s happening and to decide how to handle it. I can’t plan for every scenario, but I discuss potential situations and contingency plans with every client at the consultation. I also ask all pet parents to sign a Veterinary Release Form, available under Downloads, so I can authorize medical care if you can’t be reached.

Are gratuities or tips expected or required?

No, tips are never expected or required, though they’re always appreciated. I try to give every pet a vacation-like experience. Getting a tip always makes me smile and feel especially appreciated.

How is payment handled?

I currently accept cash, check, Zelle, and Venmo.

What is the cancellation policy?

I have no formal cancellation policy, but as much advance notice as possible is greatly appreciated.

I understand that when travel is involved plans can change based on a variety of unexpected factors. However, please understand that pet sitting is my business and livelihood, and not simply a hobby.

What happens if I didn't leave enough food or supplies for my pet?

I will never let your pet go without food or other necessities. If supplies run low, I’ll contact you right away to agree on a plan, and you will be be billed for any necessary purchases upon your return.

How far in advance do I need to make a reservation?

I don’t require a minimum lead time, but earlier is always better. I’m usually booked about 2 months in advance, and my schedule for the holidays books up even farther in advance. For holidays, I recommend booking early and adjusting the details as your travel dates get closer.

What happens if I'm delayed getting home?

I will never leave your pet unattended. If your return is delayed, contact me as soon as possible so we can make a plan to keep your pet’s care uninterrupted.

Why do I need to confirm that I've returned home?

I ask for a quick confirmation so I know you’re home safely, and I can hand pet care back over to you with confidence.

What happens if there's an emergency in my home unrelated to my pets?

I keep an eye on your home and property in addition to your pets, and if I notice anything amiss, I’ll contact you right away to figure out next steps. If I can’t reach you, I’ll take whatever action is needed to keep your pets safe and your home secure until we connect.

I have a friend or family member who may stop by, is that okay?

There is a great deal of liability involved in taking care of your pets and property and our insurance only covers our actions. Therefore, we have a strict “no shared care” policy, however we do understand that others may have access to your house while you are away and we address this in our contract:

“MMPS has a “No Shared Responsibility Policy” in order to comply with our insurance policy. This means no other person should share pet care responsibilities (i.e. feeding, medicating, etc.). Client agrees to provide and list all individuals/companies who have access to the premises while client is away (i.e. house cleaning service, painters, landscapers, friends, family members, etc.). MMPS cannot be held responsible for the acts of others that are allowed in and out of the home during the service period.”

What areas do you serve?

I serve Hagerstown, Frederick, Middletown, and Myersville, Maryland. Visit my Hagerstown, Frederick, Middletown, or Myersville service area page for neighborhood-specific details.

Ready to get started?

Contact me to schedule your free in-home consultation!